·
“Our ambition is to double the number
of YONO users to 20 crores” – SBI Chairman
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“By leveraging technology, we
believe, we can acquire customers at one-tenth the cost of a branch, while
still offering personalised experiences at scale” – SBI Chairman
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YONO 2.0 offers a simplified KYC and
Re-KYC facility, eliminating the need for repeated verifications across
products and services
Mumbai : State Bank of
India, the nation’s largest bank unveils YONO 2.0, the reimagined version of
its digital platform comprising both mobile as well as net banking. Marking
eight years of YONO’s transformational journey, the modernised platform
significantly strengthens the Bank’s omnichannel capabilities for over 50 crore
customers. With the new YONO app and internet banking now operating on a
unified backend architecture—and sharing the same user interface—customers will
experience a seamless omnichannel, cross-platform continuity. With these advancements,
SBI is redefining its digital banking ecosystem far beyond the app itself,
aiming to set new benchmarks in excellent personalized customer experience and
robust user security.
The new YONO, currently available in
English and Hindi and set to expand to 15 languages, emphasizes on simplified
banking for all. The new YONO offers a simplified KYC and Re-KYC facility,
eliminating the need for repeated verifications across products and services.
Alongside strengthening customer
experience and security framework, the bank also reiterates its commitment to
sustainability by incorporating features such as Carbon footprint tracking with
Green score as a step towards Sustainability and Green Banking.
On the occasion, SBI Chairman, Shri CS Setty said, “Introduction of the new YONO is part of our commitment to deliver
intuitive, secure and future-ready digital banking experiences. The re-imagined
version of our flagship mobile banking application is designed to empower
customers with more control, convenience and clarity in managing their
finances. We currently have about 9.60 crore YONO customers and our ambition is
to double the number of YONO users to 20 crores. Also, leveraging technology,
we believe, we can acquire customers at one-tenth the cost of a branch, while
still offering personalised experiences at scale”
With the new YONO, SBI reaffirms its
commitment to shaping the future of digital banking—delivering innovation,
security, and trust at a scale unmatched in the Indian financial ecosystem.