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YONO expands with new
customer journeys spanning banking, investments, financial wellness and
sustainability
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Complete Trade Finance
suite now available on YONO Business, enabling mobile-first trade banking for
corporates and MSMEs
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Agentic AI powers
customer experience through ‘YONO Ji’
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Technology and innovation
continue to redefine banking experiences as SBI advances its Customer First, Digital
First, Nation Always strategy, says SBI Chairman Shri CS Setty
Mumbai : State Bank of India, the nation’s
largest bank, marked its 71st Bank Day by unveiling a comprehensive suite of
AI-powered digital innovations that strengthen both retail and business
banking, reaffirming its commitment to delivering seamless, intelligent and
future-ready banking experiences for over 53 crore customers.
The announcements
span SBI’s flagship YONO platform introducing new customer journeys, AI-driven
capabilities and industry-first features that simplify banking, empower
businesses and promote financial and sustainability wellness.
For retail
customers, SBI has expanded YONO with new digital journeys designed to make
banking more intuitive and comprehensive. New customers can now open a Savings
Account along with a Demat and Trading Account with SBICAP Securities Ltd
through a single 3-in-1 digital onboarding process. Eligible customers can also
seamlessly convert their Savings Account into a Corporate Salary Account or
upgrade an existing salary account online, eliminating the need to visit a
branch.
The Bank has also
introduced an industry-first Sustainability Journey on YONO,
enabling customers to track the carbon emissions saved through digital banking
transactions and monitor a monthly Green Score. Complementing this is Financial
Fitness, a holistic financial well-being score on YONO that provides an integrated
view of accounts, loans, investments, insurance and spending patterns, along
with personalised insights to help customers make more informed financial
decisions.
Strengthening its
leadership in business banking, SBI has significantly expanded eTrade
on YONO Business by integrating its complete Trade Finance suite into
the mobile platform. Corporate and MSME customers can now securely view, track
and authorise Inland, Import and Export Trade Finance transactions from
anywhere, delivering faster decision-making, enhanced operational efficiency
and end-to-end visibility across the trade finance lifecycle.
The Bank also
introduced YONO Ji, an Agentic AI-powered virtual assistant
available 24x7 across YONO Business web and mobile platforms which aims to provide
instant guidance on products, platform features and service-related queries,
enabling faster and more personalised customer assistance.
Speaking on the
occasion, Shri Challa Sreenivasulu Setty, Chairman, State Bank of India,
said:
“As we celebrate
71 years of serving the nation, our focus remains on building a
technology-driven, customer-centric bank that continuously reimagines banking
experiences for individuals, businesses and enterprises alike. Today’s launches
reflect our commitment to harnessing Artificial Intelligence, digital
innovation and data-driven insights to make banking simpler, smarter and more
accessible. From financial wellness and sustainable living to AI-powered
business banking and mobile trade finance, we are creating integrated digital
ecosystems that support India’s growth journey towards Viksit Bharat 2047.”
With over 23,000
branches, 64,000+ ATMs, more than 10 crore registered
YONO users and over 53 crore customers, SBI continues to
combine the strength of its trusted physical network with cutting-edge digital
capabilities, reinforcing its position as India’s leading technology-enabled
bank.